Common Questions
Patient FAQ's
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Where is wUrthy Health Clinic located?List Item 3
I’m located at 2633 86th Street in Urbandale, just south of Panera — in the same shopping center as Taki Japanese Steakhouse, Ted’s Coney Island West, and Marberry Law Firm.
If you ever have trouble finding us, just give the clinic a call and I’ll help guide you in.
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Do you accept insurance?List Item 2
Yes — I currently accept several major insurance plans, including:
- Blue Cross Blue Shield
- United Healthcare
- Cigna
- Aetna
- Medicare
- Medicaid
- Wellpoint
- Iowa Total Care
- Molina
- TRICARE
Important:
While I may accept your insurance company, this does not guarantee that your specific plan is in-network.
It is the patient’s responsibility to verify coverage and network status directly with their insurance provider before scheduling an appointment.
Coverage varies by plan, employer group, and policy type.
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What are your clinic hours?List Item 4
What are your clinic hours?
I typically see patients between 9:00 am and 3:00 pm, Monday through Thursday, with limited availability on Fridays.
Appointment availability may vary based on scheduling needs, seasonal hours, and special clinic days.
For the most accurate and up-to-date availability, please refer to the online booking system or the website.
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Do I have to be an established patient for the weight loss program?
Nope — you do not have to be an established primary care patient to join the weight loss program.
If weight loss is your main goal, you can schedule directly for that program.
What’s changed with GLP-1 medications?
Your safety always comes first.
Due to national changes around compounded GLP-1 medications, many compounding pharmacies are no longer able to provide consistent injectable options. Because quality and safety can vary, I made the decision to shift to brand-name FDA-approved GLP-1 medications whenever possible.
What I offer now:
I prescribe medications such as:
Zepbound®
These are sent directly to your preferred pharmacy or through Lilly Direct (self-pay).
You’ll still receive the same personalized support that makes wUrthy different:
Optional B12 injections for energy and metabolism
Structured check-ins and accountability
A whole-body, personalized approach
What this means for you:
You receive the highest-quality medication available
Your treatment stays consistent and reliable
You always know exactly what you’re taking — and why
Because you are wUrthy of safe, evidence-based care.
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Can Jackie be my primary care provider?
Absolutely — I would love to serve as your primary care provider.
If you already have a PCP, that’s okay too. I’m happy to collaborate with other providers to make sure your care is coordinated and seamless.
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Do you see newborns or babies?
At this time, I do not see children under the age of five.
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Do I need to be an established patient to schedule a physical?
Yes, I ask that all patients establish care with me before scheduling an annual physical or wellness visit.
This allows me to review your medical history, medications, supplements, and overall health picture so I can provide the best care possible.
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What’s the best way to contact the clinic?
The fastest ways to reach me are:
📧 Email: info@wurthyhealthclinic.com
📱 Text: 515-252-2552
🌐 Website contact form
If you’re ever unsure which option to use — just reach out. I’m here to help.
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Do you offer urgent care visits?
If there is availability, you can schedule same-day urgent visits.
Cash-pay telehealth urgent visits are $99 and offered during regular business hours. You may use your insurance as well.
If there are no open appointments, I may recommend visiting a nearby urgent care center.
Important notes:
Urgent visits are for established patients only
X-rays are not available in-clinic
For possible fractures, severe injuries, or chest pain — please go directly to urgent care or the ER
If you are experiencing chest pain or emergency symptoms, call 911 immediately.
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Having trouble logging into the patient portal?
I use FollowMyHealth so you can easily manage your care online.
With your portal you can:
Message me securely
View lab results
Complete forms
Schedule appointments
Manage your health information
If you need help connecting your account, just reach out — I’m happy to walk you through it.
