Common Questions
Patient FAQ's
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Where is the clinic located?List Item 3
wUrthy Health Clinic's address is 2633 86th Street in Urbandale. We are just south of Panera and in the same strip mall as Taki Japanese Steakhouse, Ted's Coney Island West, and Marberry Law Firm.
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Does wUrthy Health Clinic take insurance? Not anymore :(List Item 2
Starting September 1, 2025, wUrthy Health Clinic will no longer accept insurance.
You may pay for visits with either cash, credit card, flexible spending account (FSA) or health savings account (HSA) if your plan allows for it. This change is necessary due to ongoing challenges with the insurance process, and I believe it will enable me to offer you more efficient, accessible, personal care. Your insurance coverage remains unchanged for services except for your provider visit, lab draw fee, and some cash pay labs (ie. vitamin D).
With this change, I recommend reaching out to your insurance company to see if they will allow you to submit superbills for potential reimbursement, to help offset out of network provider costs. A superbill is a detailed invoice outlining the services rendered during your appointment.
Members can access their insurance provider's website to download a claim form. This is the place where you can submit the superbill I will provide for you. I’m here to help you navigate this process, and we can discuss everything in detail during your appointment. This may help you recover some of your out-of-pocket expenses.
- BCBS: Member Submitted Claim Form: https://www.wellmark.com/-/media/sites/public/files/forms/shared/c-2318978_membersubmittedclaimform.pdf
- United Healthcare: CMS 1500 Claim Form: https://member.uhc.com/myuhc/content/dam/myuhc/pdfs/claim-forms/CMS1500ClaimForm010402.pdf
- Aetna: Aetna Vision Out-of-Network Claim Form: https://member.aetna.com/memberSecure/assets/pdfs/forms/Aetna_Vision_OON_Claim_Form-9_2012.pdf
- Cigna: Medical Claim Form: https://www.cigna.com/static/www-cigna-com/docs/form-medical-claim.pdf
For any other insurance providers (ie. Medicare, Medicaid, etc) not listed, please call the 800 number on the back of your card or log in to your insurance’s website to locate the out-of-network claim form.
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What are the clinic hours?List Item 4
We are open Monday through Thursday 9 am to 3 pm and sometimes extended hours at the providers discretion. Summer hours may differ. You can stay up to date through our Facebook site or via the website.
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How much is the weight loss program? Do I have to be an established patient at wUrthy Health clinic?
The cost of the weight loss program will be determined based on the specifics discussed during your consultation, and it is only available as a cash payment option. You do not need to be an existing patient of the clinic to access our weight loss services.
If you are unsure whether your insurance covers weight loss services, you can reach out to Dr. Stephen Hoelscher, a specialized medical provider in weight loss. He will be joining MercyOne Weight Loss & Nutrition Center in Clive, Iowa in April 2024. To schedule an appointment with him, please call 515-358-9400.
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Can Jackie be my primary care provider (PCP)?
Certainly, I would be delighted to serve as your primary care provider. If you are currently under the care of another PCP, that is fantastic. I am open to collaborating with other healthcare providers to ensure your well-being.
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Does wUrthy Health Clinic see newborns and babies?
I do not work with children under the age of five.
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Do I have to be an established patient if I need a physical?
It's important to establish care with me before scheduling a yearly physical or wellness check. During the initial visit, I will go over important information such as medical history, medications, supplements and other relevant details. This ensures that I have a comprehensive understanding of your health before conducting any physical examinations or tests.
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What is the best way to contact the clinic?
The best way to contact the clinic is by sending a message via email at info@wurthyhealthclinic.com.
You may also send a message via the website on the "contact us" link.
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How can I get my prescriptions refilled?
If you need urgent care, you can schedule a visit as long as there are available slots. In case there are no openings, I recommend reaching out to your nearest urgent care clinic. Just a friendly reminder that urgent care visits are only available during regular working hours and for established patients only.
Kindly be aware that x-ray services are not available at wUrthy Health Clinic. If you suspect a broken bone or fracture, we recommend seeking assistance at the closest sports medicine facility, urgent care clinic, or emergency room.
Please be informed that if you are experiencing acute chest pain, we urge you to proceed to the nearest emergency room or dial 911. Do not
come to wUrthy Health Clinic should these symptoms arise spontaneously as our clinic is not equipped to provide immediate cardiac imaging or testing.
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Is Jackie available after hours or on the weekends?
If you need urgent care, you can visit J as long as there are available slots. In case there are no openings, we recommend reaching out to your nearest urgent care clinic. Just a friendly reminder that urgent care visits are only available during regular working hours.
Kindly be aware that x-ray services are not available at wUrthy Health Clinic. If you suspect a broken bone or fracture, we recommend seeking assistance at the closest sports medicine facility, urgent care clinic, or emergency room.
Please be informed that if you are experiencing acute chest pain, we urge you to proceed to the nearest emergency room or dial 911. Do not
come to wUrthy Health Clinic should these symptoms arise spontaneously as our clinic is not equipped to provide immediate cardiac imaging or testing.
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Office Visit vs Preventative Visit. What is the difference?
A preventive care visit is distinct from a regular office visit.
A preventive visit is focused on assessing your general health, pinpointing potential risks and discovering ways to maintain good health.
At your preventive care appointment, I will assess your health risks and have discussions with you regarding:
- Your present health status
- Your family's medical history
- Previous illnesses and surgeries you have experienced
- Potential risks you may face for certain health conditions
- Strategies for maintaining a healthy lifestyle
On the other hand, an office visit is primarily used for discussing or receiving treatment for a specific health issue or medical condition.
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Having trouble logging in to the patient portal (aka Patient Fusion)?
Click the link for help with signing in to Patient Fusion.
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Can I be seen for an urgent visit?
If you need urgent care, you can schedule a visit as long as there are available slots. In case there are no openings, I recommend reaching out to your nearest urgent care clinic. Just a friendly reminder that urgent care visits are only available during regular working hours and for established patients only.
Kindly be aware that x-ray services are not available at wUrthy Health Clinic. If you suspect a broken bone or fracture, we recommend seeking assistance at the closest sports medicine facility, urgent care clinic, or emergency room.
Please be informed that if you are experiencing acute chest pain, we urge you to proceed to the nearest emergency room or dial 911. Do not
come to wUrthy Health Clinic should these symptoms arise spontaneously as our clinic is not equipped to provide immediate cardiac imaging or testing.