Common Questions
Patient FAQ's
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Where is wUrthy Health Clinic located?List Item 3
I’m located at 2633 86th Street in Urbandale, just south of Panera — in the same shopping center as Taki Japanese Steakhouse, Ted’s Coney Island West, and Marberry Law Firm.
If you ever have trouble finding us, just give the clinic a call and I’ll help guide you in.
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Do you accept insurance?List Item 2
Yes — I currently accept several major insurance plans, including:
- Blue Cross Blue Shield
- United Healthcare
- Cigna
- Aetna
- Medicare
- Medicaid
- Wellpoint
- Iowa Total Care
- Molina
Important:
While I may accept your insurance company, this does not guarantee that your specific plan is in-network.
It is the patient’s responsibility to verify coverage and network status directly with their insurance provider before scheduling an appointment.
Coverage varies by plan, employer group, and policy type.
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What are your clinic hours?List Item 4
What are your clinic hours?
I typically see patients between 9:00 am and 3:00 pm, Monday through Thursday, with limited availability on Fridays.
Appointment availability may vary based on scheduling needs, seasonal hours, and special clinic days.
For the most accurate and up-to-date availability, please refer to the online booking system or the website.
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Do I have to be an established patient for the weight loss program?
Nope — you do not have to be an established primary care patient to join the weight loss program.
If weight loss is your main goal, you can schedule directly for that program.
What’s changed with GLP-1 medications?
Your safety always comes first.
Due to national changes around compounded GLP-1 medications, many compounding pharmacies are no longer able to provide consistent injectable options. Because quality and safety can vary, I made the decision to shift to brand-name FDA-approved GLP-1 medications whenever possible.
What I offer now:
I prescribe medications such as:
Zepbound®
These are sent directly to your preferred pharmacy or through Lilly Direct (self-pay).
You’ll still receive the same personalized support that makes wUrthy different:
Optional B12 injections for energy and metabolism
Structured check-ins and accountability
A whole-body, personalized approach
What this means for you:
You receive the highest-quality medication available
Your treatment stays consistent and reliable
You always know exactly what you’re taking — and why
Because you are wUrthy of safe, evidence-based care.
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Can Jackie be my primary care provider?
Absolutely — I would love to serve as your primary care provider.
If you already have a PCP, that’s okay too. I’m happy to collaborate with other providers to make sure your care is coordinated and seamless.
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Do you see newborns/babies or children?
I only see patients ages 16 and older.
I am no longer accepting school aged children as new patients but will continue seeing the children that are already established with my practice.
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Do I need to be an established patient to schedule a physical?
Yes, I ask that all patients establish care with me before scheduling an annual physical or wellness visit.
This allows me to review your medical history, medications, supplements, and overall health picture so I can provide the best care possible.
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What’s the best way to contact the clinic?
The fastest ways to reach me are:
π§ Email: info@wurthyhealthclinic.com
π± Text: 515-252-2552
π Website contact form
If you’re ever unsure which option to use — just reach out. I’m here to help.
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Do you offer urgent care visits?
If there is availability, you can schedule same-day urgent visits.
Cash-pay telehealth urgent visits are $99 and offered during regular business hours. You may use your insurance as well.
If there are no open appointments, I may recommend visiting a nearby urgent care center.
Important notes:
Urgent visits are for established patients only
X-rays are not available in-clinic
For possible fractures, severe injuries, or chest pain — please go directly to urgent care or the ER
If you are experiencing chest pain or emergency symptoms, call 911 immediately.
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Having trouble logging into the patient portal?
I use FollowMyHealth so you can easily manage your care online.
With your portal you can:
Message me securely
View lab results
Complete forms
Schedule appointments
Manage your health information
If you need help connecting your account, just reach out — I’m happy to walk you through it.
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π€ AI in Healthcare: What It Is (and What It Isn't)
Healthcare is changing, and technology is changing with it.
Just like hospitals and clinics transitioned from paper charts to electronic medical records, many healthcare providers are now using HIPAA-compliant AI documentation tools to help with charting.
The most important thing to know is this...
β€οΈ The AI isn't taking care of you... I am.
π©Ί So what DOES it do?
Think of it as a really smart medical transcriptionist.
It simply listens to our conversation and creates a draft of my chart note while we're talking.
That's it.
Using it allows me to spend less time typing and more time focused on you.
Instead of staring at a computer screen, I can spend more time:
β€οΈ Listening
β€οΈ Maintaining eye contact
β€οΈ Answering your questions
β€οΈ Explaining your lab results
β€οΈ Educating you
β€οΈ Having an actual conversation
π« What it DOES NOT do...
This is probably the biggest misconception.
The AI does NOT:
β Diagnose medical conditions
β Decide what labs you need
β Interpret blood work
β Read imaging or ultrasounds
β Prescribe medications
β Recommend supplements
β Create treatment plans
β Decide if you need a specialist
β Replace your healthcare provider
π©βοΈ What DO I do?
I do all of that.
Every single medical decision comes from me.
I personally:
βοΈ Listen to your concerns
βοΈ Review your medical history
βοΈ Perform your evaluation
βοΈ Order labs and imaging
βοΈ Interpret your results
βοΈ Make your diagnosis
βοΈ Develop your treatment plan
βοΈ Prescribe medications when appropriate
βοΈ Recommend supplements and lifestyle changes
βοΈ Determine when a referral is medically necessary
βοΈ Review, edit, and approve every AI-generated note before it becomes part of your medical record
π₯ Is this becoming more common?
Absolutely!
More and more:
βοΈ Hospitals
βοΈ Health systems
βοΈ Specialty clinics
βοΈ Private medical practices
...are using HIPAA-compliant AI documentation tools.
The goal is NOT to replace healthcare providers.
The goal is to reduce the time we spend charting so we can spend more time caring for our patients.
π Transparency has always been important to me.
I've never hidden the fact that I use an AI Medical Documentation Assistant.
In fact...
Every single patient receives an AI Consent Form before their appointment.
That consent explains:
βοΈ What the AI does
βοΈ What it does NOT do
βοΈ How your information is protected
βοΈ That I review and approve every note
βοΈ That I make every medical decision
Most importantly...
YOU decide.
Before your appointment, you have the opportunity to:
β Agree to its use
OR
β Decline its use
If you aren't comfortable with it, that's completely okay!
Just let me know.
Your decision will NEVER affect the quality of care you receive.
β€οΈ Why do I use it?
Honestly...
I'd rather spend my appointment looking at you than looking at a computer.
I'd rather listen than type.
I'd rather educate than document.
I'd rather have a conversation than spend half your appointment clicking boxes.
If technology helps me be more present with my patients while still keeping accurate medical records...
That's a win in my book.
β€οΈ At the end of the day...
Whether I'm...
π Writing notes by hand
β¨οΈ Typing everything myself
π€ Dictating my notes later
π€ Or using a HIPAA-compliant AI Medical Documentation Assistant...
Nothing about my medical care changes.
βοΈ I'm still the one evaluating you.
βοΈ I'm still the one diagnosing you.
βοΈ I'm still the one interpreting your labs and imaging.
βοΈ I'm still the one creating your treatment plan.
βοΈ I'm still the one answering your questions.
βοΈ I'm still the one caring for you.
The only thing that's changed is how I document your visit—not how I care for you.
β€οΈ Thank you for trusting me with your health.
That trust means everything to me.
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“Why does my Explanation of Benefits (EOB) show such a high charge?”
One of the biggest misconceptions in healthcare is how insurance billing actually works.
Many patients receive an Explanation of Benefits (EOB) from their insurance company and immediately assume that the amount listed is what their provider was paid.
Here’s a simple example:
Let’s say your provider bills insurance $500 for your visit.
Insurance then reviews the claim and determines the contracted allowable amount based on the agreement they have with your provider.
That insurance company may decide the visit is worth $185.
The remaining amount is written off because of the provider’s contract with your insurance company. The provider cannot collect the difference.
So while your EOB may show a $500 charge, your provider may have actually received only $185 (minus any deductible, copay, or coinsurance that is your responsibility).
βΈ»
What if I’m a cash-pay patient?
Many clinics, including wUrthy Health Clinic offer discounted self-pay pricing for patients who choose not to use insurance.
For example:
• Initial consultation: $250
• Follow-up visit: $135
These prices are often less than the amount billed to insurance.
βΈ»
Why don’t providers simply bill less?
Insurance companies require providers to submit charges using standard billing practices. The insurance company, not the provider, determines the contracted payment amount.
Every insurance company has different contracts and reimbursement rates.
βΈ»
What’s an Explanation of Benefits (EOB)?
An EOB is not a bill. It is simply a summary from your insurance company explaining:
βοΈ What was billed
βοΈ What your insurance allows
βοΈ What insurance paid
βοΈ Any amount you may owe (depending on your deductible, copay, or coinsurance)
βΈ»
I believe patients deserve transparency. Healthcare billing can be confusing even for those of us who work in medicine. If you ever have questions about your bill, your insurance explanation of benefits, or why something was billed the way it was, please ask.
