Common Questions
Patient FAQ's
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Where is the clinic located?List Item 3
wUrthy Health Clinic's address is 2633 86th Street in Urbandale. We are just south of Panera and in the same strip mall as Taki Japanese Steakhouse, Ted's Coney Island West, and Marberry Law Firm.
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Does wUrthy Health Clinic take insurance?List Item 2
Yes! I am accepting insurance again. The following insurance companies are accepted at this time:
• Blue Cross Blue Shield
• United Healthcare
• Cigna
• Aetna
• Medicare
• Medicaid
• Wellpoint
• Iowa Total Care
• Molina
• TRICARE
Insurance is subject to change at any time. Every plan is different, and coverage can depend on more than just the insurance company itself. If I am not currently in-network for your plan, you may still have out-of-network benefits you can use (please confirm with your insurance company that I am "in network" prior to your appointment).
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What are the clinic hours?List Item 4
We are open Monday through Thursday 9 am to 3 pm and sometimes extended hours at the providers discretion. Summer hours may differ. You can stay up to date through our Facebook site or via the website.
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How much is the weight loss program? Do I have to be an established patient at wUrthy Health clinic?
You do not have to be a current patient of wUrthy Health Clinic to see Jackie for the weight loss program.
⭐ Updated GLP-1 Options at wUrthy
Your safety. Your results. Your glow.
Over the past few months, national rules around compounded semaglutide and tirzepatide have changed. Many compounding pharmacies can no longer make injectable versions, and the standards vary too much for me to confidently recommend them.
Because your safety is my top priority, we’ve updated our GLP-1 offerings to make sure you’re getting the highest-quality and most consistent medications available.
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💛 Why we moved away from compounded semaglutide + B12
Compounded GLP-1s are not FDA-approved, and pharmacies are now under tighter restrictions on how they can produce them. That means quality, potency, and testing can vary.
Rather than risk inconsistency in your treatment, we chose the option that protects your health and keeps your progress steady.
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🌟 What we’re offering now
We now use brand-name GLP-1 medications (Wegovy®, Ozempic®, Zepbound®, Mounjaro®), sent to your preferred pharmacy.
You’ll still get access to everything that supports your results:
• Optional B12 injections for energy + metabolism
• Hormone balancing for midlife women
• Structured weight-loss support with check-ins, guidance, and accountability
• A true whole-body, personalized approach
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❤️ What this means for you
• You’re getting the safest, highest-quality medication available
• Your treatment stays consistent and effective
• You’ll always know exactly what you’re receiving and why
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🫶 You’re wUrthy of safe, evidence-based care.
If compounded versions become safely available again, we’ll revisit them. For now, this update ensures you’re receiving the most reliable option for your health.
If you’d like details, pricing, or to join the updated GLP-1 program, just message me or schedule anytime.
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Can Jackie be my primary care provider (PCP)?
Certainly, I would be delighted to serve as your primary care provider. If you are currently under the care of another PCP, that is fantastic. I am open to collaborating with other healthcare providers to ensure your well-being.
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Does wUrthy Health Clinic see newborns and babies?
Jackie does not work with children under the age of five.
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Do I have to be an established patient if I need a physical?
It's important to establish care with me before scheduling a yearly physical or wellness check. During the initial visit, I will go over important information such as medical history, medications, supplements and other relevant details. This ensures that I have a comprehensive understanding of your health before conducting any physical examinations or tests.
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What is the best way to contact the clinic?
The best way to contact the clinic is by sending a message via email at info@wurthyhealthclinic.com; you may also send a text message to 515-252-2552 or send a message via the website on the "contact us" link.
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Urgent Care
If you need urgent care, you can schedule a visit as long as there are available slots. Cash pay telehealth urgent care visits are $99 and not available everyday. Please text 515-252-2552 for an appointment time. In case there are no openings, I recommend reaching out to your nearest urgent care clinic. Just a friendly reminder that urgent care visits are only available during regular working hours and for established patients only.
Kindly be aware that x-ray services are not available at wUrthy Health Clinic. If you suspect a broken bone or fracture, we recommend seeking assistance at the closest sports medicine facility, urgent care clinic, or emergency room.
Please be informed that if you are experiencing acute chest pain, we urge you to proceed to the nearest emergency room or dial 911. Do not
come to wUrthy Health Clinic should these symptoms arise spontaneously as our clinic is not equipped to provide immediate cardiac imaging or testing.
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Having trouble logging in to the patient portal?
You’ve been invited to connect to wUrthy Health Clinic via FollowMyHealth!
FollowMyHealth allows you to access and manage your health information in one secure location 24 hours a day / 7 days a week with any computer, smartphone, or tablet!
You can also:
- Communicate securely with your physician
- View test and lab results
- Complete forms before your appointment
- Schedule and manage appointments
- and more!
Follow the link below and complete these steps to connect your account:
1. Sign in to FollowMyHealth or create a new account
Are you new to FollowMyHealth? Choose “Sign Up and Connect” to create your FollowMyHealth username and password. If you already have a FollowMyHealth account, choose “Sign in and add this connection” to connect wUrthy Health Clinic to your existing account.
2. Connect your account to wUrthy Health Clinic
Follow the on-screen prompts to connect your FollowMyHealth account to wUrthy Health Clinic. This includes entering the invite code. The invite code is your date of birth in the format MMDDYYYY (ex. July 9, 1985 would be 07091985) unless we gave you a different code.
Connect now to wUrthy Health Clinic
Thank you,
wUrthy Health Clinic
If you need help with this connection process, please visit the FollowMyHealth Support page or contact us.
